Privacy Policy

1. Who we are

For Leo & Loona Bahrain at The Avenues, the relevant operator/service provider is:

ZAMANIA KIDS ENTERTAINMENT CO. W.L.L.

Commercial Registration No.: 186051-1

Kingdom of Bahrain

Website: https://www.leoloona.bh/

Booking website: https://booking.zamania.ae/

Email: info@leoloona.bh

Leo & Loona Bahrain operates family entertainment parks, birthday party services, kids’ activities, workshops, events, cafés, and related entertainment services in the Kingdom of Bahrain.

2. Information we collect

We may collect personal information that you provide to us directly, including but not limited to:

• your name;
• phone number;
• email address, if provided;
• preferred park location;
• preferred date of visit or event;
• number of children or guests;
• birthday party, event, ticket, package, or booking details;
• messages, comments, or special requests submitted through our website, booking website, or communication channels;
• information you provide when contacting us by phone, email, WhatsApp, social media, online forms, or booking platforms;
• limited information related to children or minors where necessary for a booking, ticket, event, birthday party, waiver record, safety, or service delivery.

We may also collect certain technical information automatically when you use our website or booking website, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time and date of visit;
• website usage data;
• cookies and similar tracking technologies.

3. Children’s information

Our services are intended for families and children; however, our website forms, booking forms, ticket purchases, and waivers must be completed or accepted by adults, parents, guardians, or authorised representatives.

We may collect limited information related to children, such as the number of children attending an event, age range, birthday party details, ticket or booking details, waiver-related information, or other information necessary to arrange a booking or provide a service.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian. If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can review and delete the information where required.

4. How we use your information

We use the information we collect for the following purposes:

• to respond to your enquiries;
• to process ticket purchases, birthday party, event, or booking requests;
• to confirm or manage bookings, tickets, payments, deposits, packages, and services;
• to contact you regarding your enquiry, booking, ticket, birthday party, or event;
• to confirm details such as date, park location, number of guests, package preferences, and special requests;
• to keep records of bookings, payments, attendance, waivers, and customer communications;
• to provide customer support;
• to improve our website, booking website, services, customer experience, and operations;
• to manage promotions, offers, events, and marketing communications, where permitted;
• to send service-related messages by phone, email, SMS, WhatsApp, or other communication channels;
• to comply with legal, regulatory, accounting, tax, security, safety, or operational requirements;
• to protect our rights, property, customers, staff, and business operations.

5. Legal basis for processing

We process your personal information where it is necessary:

• to respond to your request or enquiry;
• to take steps before entering into a booking or service arrangement;
• to provide services, bookings, tickets, events, or birthday parties requested by you;
• to comply with applicable legal obligations;
• based on your consent, where required;
• for our legitimate business interests, such as improving our services, managing customer communications, maintaining operational records, and protecting our business.

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe option where available.

6. Communication with you

When you submit an enquiry, make a booking, purchase tickets or services, or contact us, we may contact you using the details you provided, including by phone, email, SMS, WhatsApp, or other messaging platforms.

We may contact you for purposes related to your enquiry, booking, ticket purchase, birthday party request, event planning, customer service, payment, operational updates, or follow-up communication.

We may also send you promotional messages, special offers, or updates about Leo & Loona Bahrain, where permitted by law or where you have provided consent.

7. Sharing your information

We do not sell your personal information.

We may share your information only where necessary with:

• our employees and authorised team members;
• Leo & Loona branches, related group companies, and relevant operational entities;
• booking, CRM, communication, ticketing, waiver, and customer service platforms;
• payment service providers, where applicable;
• IT, hosting, website maintenance, analytics, and technical service providers;
• marketing and advertising service providers, where applicable;
• event partners, suppliers, or service providers involved in fulfilling your booking or request;
• mall operators, security, emergency services, government authorities, regulators, courts, or law enforcement bodies, where legally required or necessary for safety or compliance.

All third parties who process personal information on our behalf are expected to handle such information securely and only for the purposes for which it was provided.

8. Payment information

If payments are made through our website, booking website, or third-party payment providers, payment information may be processed directly by the relevant payment provider.

We do not store full payment card details on our website unless expressly stated and technically required. Payment transactions are handled through secure payment processing systems.

9. Cookies and analytics

Our website and booking website may use cookies and similar technologies to:

• enable website functionality;
• improve website performance;
• analyse website traffic and usage;
• remember user preferences;
• support marketing, advertising, and retargeting activities.

Cookies may be placed by us or by third-party service providers such as analytics, advertising, booking, payment, or social media platforms.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website or booking functions.

10. Data storage and security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• responding to enquiries;
• managing bookings, tickets, waivers, and customer relationships;
• providing services;
• maintaining business records;
• complying with legal, accounting, tax, safety, insurance, or regulatory requirements;
• resolving disputes or enforcing our agreements.

When personal information is no longer required, we will delete, anonymise, or securely store it in accordance with our internal procedures and applicable requirements.

12. International transfers

Some of our service providers, systems, or platforms may process or store personal information outside the Kingdom of Bahrain.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

13. Your rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• withdraw consent where processing is based on consent;
• object to certain types of processing;
• request restriction of processing;
• unsubscribe from marketing communications.

To exercise your rights, please contact us using the details below.

14. Third-party links

Our website or booking website may contain links to third-party websites, platforms, payment providers, social media pages, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, booking website, services, legal requirements, or data protection practices.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

ZAMANIA KIDS ENTERTAINMENT CO. W.L.L.

Trading as: Leo & Loona Bahrain

Commercial Registration No.: 186051-1

Website: https://www.leoloona.bh/

Booking website: https://booking.zamania.ae/

Email: info@leoloona.bh